Privacy Notice

Summary

Bounce Hype is operated by Millers Jump Time Entertainment LLC ("Millers Jump Time", "we", "us"). We provide event ticketing, student registration, event-day check-in, and financial settlement for school events. This notice explains what we collect, why, who sees it, and how long we keep it. It is designed to support school privacy requirements.

Who uses this service

Checkout is completed by a parent or legal guardian who is 18 or older. There are no child or student accounts. The service is not intended for children to submit their own information, and we do not knowingly allow a child to register themselves.

Information we collect

Provided by the parent or guardian at registration:

• Student first and last name, grade, and teacher or homeroom
• Optional event safety or accommodation information the parent chooses to share
• Optional allergy information relevant to event day
• Ticket and add-on selections
• Parent or guardian name, email address, mobile phone number, and relationship to the student
• Emergency contact name and phone number
• The parent's explicit Yes or No media permission choice for each child
• Acceptance records for the policies presented at checkout

Created by the service:

• Order, registration, refund, and settlement records
• Payment metadata returned by our payment processor, such as amount, status, processing fee, and a payment reference
• Event-day check-in and snow-cone redemption status, time, and the staff label that recorded it
• Security and device logs, such as IP address, timestamps, and error records

Payment card information

Card details are entered inside Stripe-hosted checkout. Payments are processed through Stripe; Bounce Hype does not store full card numbers. We receive only payment metadata, never the full card number or security code.

Why we use this information

• To register a student and issue a receipt
• To operate the event safely, including check-in, add-on redemption, and emergency contact
• To answer support questions and process refunds
• To calculate and document the financial settlement with the school
• To secure the service, prevent fraud and abuse, and meet legal or accounting obligations

We do not use registration information for any purpose unrelated to the event without asking first.

Who we share it with

• Authorized Millers Jump Time personnel
• School representatives, limited by role to what their role needs
• Event staff, who see only a minimum-needed check-in roster
• Stripe and related payment processors
• Hosting, database, and email vendors that operate the service on our behalf
• Government authorities or others when we are lawfully required to do so

What we do not do

• We do not sell student or parent personal information.
• We do not use student information for targeted advertising.
• We do not build student profiles unrelated to the event.
• We do not use student information to train general-purpose artificial-intelligence models.

Media permission

Photo and video permission is a separate, optional choice made for each child. Choosing "No" does not affect ticket purchase, price, participation, or anything on event day. See the Promotional Video Release for the full text.

Parent and guardian requests

A parent or guardian may ask us to access, correct, or delete the information tied to their registration. Contact us with the purchaser name, order number, school, event, and student name. We honor requests except where we must keep records for accounting, tax, dispute, safety-incident, or legal-hold reasons, and we will tell you when that applies.

Security

We use authenticated role-based access, database row-level security, restricted staff views, encrypted transport, and audit logging. No service can guarantee perfect security. If we determine that a security incident affecting personal information has occurred, we will notify affected parties and any authority as required by applicable law, including Florida's Information Protection Act where it applies.

Student and child privacy context

School events may involve information a school treats as an education record. Where a school directs us to act on its behalf, we follow the school's written instructions and use registration information only for the event. Whether federal student-privacy rules such as FERPA, federal children's-privacy rules such as COPPA, or Florida student online personal information requirements apply depends on the specific arrangement with each school or district. We do not claim that any particular rule always applies to every event.

Where information is processed

Our hosting, database, payment, and email vendors may process information in the United States and, for some vendors, in other countries. We require vendors to protect information consistent with this notice.

How long we keep information

• Abandoned pending checkout: 30 days
• Operational student roster, including safety and allergy notes: 90 days after the event, unless there is an incident, chargeback, or legal hold
• Security logs: 12 months
• Order, payment, refund, accounting, and settlement records: 7 years
• Media permission records: kept while the related permission or content remains in use

Retention is configured and reviewed inside our admin system. Deletion is currently performed as a reviewed operational task rather than an automated job, and we do not claim automated deletion until it is implemented and tested.

Changes

If we change this notice, we publish a new version with a new effective date. Records already accepted at checkout keep the exact version and wording that was accepted at that time.